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Peter Hopkins (W60) wasn’t in the Christmas spirit when Call Sign met up with him recently. Peter was still reeling from the shock of receiving a posted PCN after he had stopped briefly to mop up some spilt coffee in his cab. "I had just bought the hot drink and had placed it - admittedly rather precariously - on top of the cab dash as you do, while I settled into my seat before driving away," he said. "I am painfully aware of enforcement cameras everywhere, particularly the static ones, so I wanted to get going again as soon as possible to where it was safer to stop," he continued. "As I pulled away from the kerbside in Praed Street, the coffee cup toppled off the dash, hitting the gearlever, burst the lid open and splashed the hot contents across the cab’s central console and me - including the more delicate parts of my anatomy that are not used to being saturated with boiling hot liquid! My shirt and trousers were |
DaC drivers’ £60 cup of coffee!
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soaked, the seat was wet and I
was very concerned about fluid spilling onto all the electrical
wiring and components around the central console area." Peter went on to tell Call Sign: "I had no option but to stop right there and mop up the spillage from the cab interior. I also had to clean myself up before re-starting work. Having sorted the mess, I went back to work annoyed with myself that I had not been more careful, but gave it no further thought. |
Imagine how much more annoyed
I was when a few days later a PCN arrived in the post, demanding
£60, with a photograph of my cab taken from a not-so-Smart car,
which had sneaked up behind me!" "It was a very expensive cup of coffee and I didn’t even get to drink it," Peter moaned as he got ready to drive away. "I shall be more careful in future, not just where I stop, but also where I put my cup!" © Call Sign Magazine MM8 |
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Roman Way delight at terminal upgrades… |
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There was pre-Christmas joy in Dial-a-Cab’s Roman Way depot recently as yet another satisfied subscriber complimented the engineering team on speedily and successfully completing the software upgrade on his cab - a task currently being undertaken across the entire DaC fleet to improve systems communications and reliability. |
Dana Thananjeyan, Manager of the fitting bay explained to
Call Sign that as each cab comes into the depot to be
upgraded, a job card is raised so as to keep a record of what
work is done to each cab. "It can be any type of repair, the fitting of replacement parts or, as was the case for this particular driver, the software upgrade. Sometimes a new Tait radio has also to be installed, which can take a little longer. But we record everything so we can keep track of things. On this occasion, the driver concerned kindly took the time to write: ‘A very good and helpful fitter’ close to his own signature on the bottom of the job card." Dana continued: "We all work very hard here and always do our best for the drivers. So it is very nice to see that our efforts are appreciated! It’s all about customer satisfaction," he said grinning with pride and as he took his leave to continue working… © Call Sign Magazine MM8 |
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